Once your order has been shipped, you will be emailed a tracking number. Once your package leaves our facility, it is in the hands of the carrier and they will have the most current information regarding your package. LashBar Pro is not responsible for lost or stolen packages.

LashBar Pro processes orders Monday- Friday, excluding major US holidays. Processing times vary based on order volume. During slower periods, orders are processed within 1-4 business days. High-traffic times, may take 5-7 business days. All orders are processed in the order received, and we appreciate your patience during busy times! Business days are Monday through Friday, excluding holidays.

Every shipment comes with a tracking number. It is the customer’s responsibility to ensure shipping address is correct. If you have any questions about your order and shipment, please contact orders@lashbar.com for support. 

Your satisfaction is our utmost priority. We offer a 14 day return policy on unopened and unused items. This excludes adhesives. All adhesives are final sale and can not be returned.

Please fill out a return request under your account to request a refund. If your return is approved you’ll receive further instructions on how to ship your products back to us. Refunds are made back to the original form of payment. We do not cover return shipping fees. 

Please note, we are not able to offer returns or refunds on closeout sale items. Closeout products are final sale.

Ship returns to:

LashBar LLC
9705 Carroll Centre Rd #101
San Diego, CA 92126

We pride ourselves on providing top quality products. In the unlikely event that your order is damaged, please open a return request under your account within 14 days of purchase to be eligible for a replacement. Be sure to include photos of the damaged product(s). 

USPS and UPS

If you don’t receive an email within five minutes, you may have entered an incorrect email address or not completed your order. Please reach out to us via the contact form.

While we do ship world wide, some products may not be available for international shipping due to restrictions. In the instance that product is unavailable for international shipment you’ll be contacted by a LashBar™ representative, at orders@lashbar.com.

You may contact us at orders@lashbar.com within 1 hour of placing your order to request a shipping address change. Once an order has shipped, the address cannot be modified. We are not responsible for orders sent to incorrect addresses. Please allow up to 5 business days for a response.

Please contact the shipping company directly with the tracking number provided.