Returns & Refunds
Your satisfaction is our utmost priority. We offer a 14 day return policy on unopened and unused items. This excludes adhesives. All adhesives are final sale and can not be returned.
Please fill out a return request under your account to request a refund. If your return is approved you’ll receive further instructions on how to ship your products back to us. Refunds are made back to the original form of payment. We do not cover return shipping fees.
Please note, we are not able to offer returns or refunds on closeout sale items. Closeout products are final sale.
We pride ourselves on providing top quality products. In the unlikely event that your order is damaged, please open a return request under your account within 14 days of purchase to be eligible for a replacement. Be sure to include photos of the damaged product(s).
9705 Carroll Centre Rd #100
San Diego, CA 92126
Training classes are non-refundable but can be transferred to another date. Please contact firstname.lastname@example.org to request a date change.
Shipping is based on item weight and location. Postage will be estimated in your shopping cart and displayed prior to checking out. Most items are shipped same day. Orders received after 2PM PST will ship the next business day. Business days are Monday thru Friday, excluding holidays.
Every shipment comes with a tracking number. It is the customer’s responsibility to ensure shipping address is correct. If you have any questions about your order and shipment, please contact email@example.com for support.
While we do ship world wide, some products may not be available for international shipping due to restrictions. In the instance that product is unavailable for international shipment you’ll be contacted by a LashBar™ representative.